Edwards Plumbing & Heating of Monroe

The reviews indicate that customers have encountered significant problems with the services provided by Edwards Plumbing & Heating. A common theme emerges around allegations of deceptive pricing practices. One reviewer was informed that a macerating pump, which they later learned cost much less, would incur charges far beyond what was reasonable, leading them to feel initially scammed. This notion... Read more

The reviews indicate that customers have encountered significant problems with the services provided by Edwards Plumbing & Heating. A common theme emerges around allegations of deceptive pricing practices. One reviewer was informed that a macerating pump, which they later learned cost much less, would incur charges far beyond what was reasonable, leading them to feel initially scammed. This notion of being misled financially appears to be a critical issue, with other reviewers likely sharing a similar experience, whether directly detailed or implied. Moreover, communication breakdowns were frequently mentioned. Customers reported a lack of responsiveness from the company's accounting staff regarding refunds and service confirmations. The mentioned delays and dismissive attitudes contribute to an overall frustration with customer service that many find unacceptable. The reluctance or failure to facilitate refund processes compels customers to feel that their grievances are disregarded, amplifying their dissatisfaction. In addition to monetary and service-related grievances, aggressive behavior from employees was highlighted in the only review. Instances of confrontational attitudes and unprofessionalism Read less