Brett’s Plumbing

Brett's Plumbing presents a genuinely mixed picture across all four dimensions. Professionalism is the most heavily flagged area: two reviewers report complete no-call/no-shows, one describes a year-long billing failure with unprofessional follow-through, and one describes an unanswered callback after initial good service — these are serious, specific complaints that drag the score down signific... Read more

Brett's Plumbing presents a genuinely mixed picture across all four dimensions. Professionalism is the most heavily flagged area: two reviewers report complete no-call/no-shows, one describes a year-long billing failure with unprofessional follow-through, and one describes an unanswered callback after initial good service — these are serious, specific complaints that drag the score down significantly despite many positive mentions of friendliness and responsiveness. Project completion is similarly split: most straightforward jobs appear to be finished well, but there are documented cases of abandoned follow-up work, a no-show for a scheduled repair, and one instance of concealing accidental damage. Pricing and experience fare better, with the majority of reviewers who mention these dimensions praising reasonable fees and solid technical skill, though one review notes Brett appeared out of his depth on a combined plumbing-remodeling job. The overall WW Score reflects a contractor who performs well on simple, single-visit jobs but has a meaningful and recurring pattern of communication failures and follow-through issues. Read less