ASAP American Sewer And Plumbing Services

ASAP American Sewer and Plumbing Services presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a no-call no-show with an owner who yelled at the customer, repeated failure to return calls (10+ attempts by one customer, ignored for over a month in another case), and a pattern of rude behavior from both tech... Read more

ASAP American Sewer and Plumbing Services presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a no-call no-show with an owner who yelled at the customer, repeated failure to return calls (10+ attempts by one customer, ignored for over a month in another case), and a pattern of rude behavior from both technicians and owners when disputes arose. These are offset by a large volume of positive reviews praising friendly, prompt technicians like Josh, Hunter, and Dustin. Pricing is a notable weak point, with documented complaints about bait-and-switch service fees ($35 quoted vs. $125 charged), non-transparent technician-driven pricing, and one allegation of a dishonest upsell of an $1,800 water heater for a $14 repair. Project completion is similarly mixed: several reviews praise same-day or rapid completion, but there are credible accounts of abandoned jobs (gas line never completed after multiple no-shows), negligent workmanship causing water damage, and owners refusing to remedy the damage. Experience scores reflect genuine skill from several named technicians but are tempered by a documented case of poor workmanship causing significant floor damage, improper installations, and questions raised about whether all technicians are properly licensed. The score is held down by the severity and credibility of the negative reviews, not just their volume. Read less