Overview of Company Customer Sentiment Analysis in May
The reviews that contain usable data paint an overwhelmingly negative picture of ACP and its owner John Burrows across every dimension. Professionalism is severely damaged by accounts of threats made to customers, failure to obtain required permits, extremely delayed follow-up communication, and alleged check forgery. Pricing is flagged as deeply problematic, with one reviewer reporting a final bi... Read more
The reviews that contain usable data paint an overwhelmingly negative picture of ACP and its owner John Burrows across every dimension. Professionalism is severely damaged by accounts of threats made to customers, failure to obtain required permits, extremely delayed follow-up communication, and alleged check forgery. Pricing is flagged as deeply problematic, with one reviewer reporting a final bill more than double the verbal estimate and another describing double-billing for equipment and days charged. Project completion is critically low, with multiple accounts of unfinished or incorrectly completed work including wrong fixtures installed, damaged HVAC ducting left unaddressed, and poor-quality ceiling and cabinet repairs that had to be redone by others. Workmanship quality was described as unskilled, with poor granite seams, incorrect sink installation, and damage to walls and furnishings during remediation work. Read less