Air Stream

The reviews for Air Stream present a dual perspective on their services. A segment of customers expressed strong satisfaction, particularly highlighting the courtesy and efficiency of technicians like Nate, who effectively resolved electrical issues. These reviews often mention reasonable pricing, prompt service, and a willingness to accommodate urgent requests. For instance, one client reported a... Read more

The reviews for Air Stream present a dual perspective on their services. A segment of customers expressed strong satisfaction, particularly highlighting the courtesy and efficiency of technicians like Nate, who effectively resolved electrical issues. These reviews often mention reasonable pricing, prompt service, and a willingness to accommodate urgent requests. For instance, one client reported a positive experience that solidified their decision to use Air Stream as their go-to company for plumbing and electrical needs. In contrast, a number of reviews pointed out significant shortcomings, particularly in terms of customer service and professionalism. A reviewer recounted a distressing encounter with a representative named Jim, describing him as rude and secretive, a sentiment echoed by others who noted unprofessional behaviors during the service. A customer complained about delays and inadequate communication, emphasizing an overall poor experience that was frustrating and untrustworthy. Additionally, while technical work appears satisfactory, there are notable complaints about the logistics of service delivery, such as scheduling difficulties and lack of timely updates. The consensus among reviewers is that while Air Stream provides reliable technical work, their customer service and communication protocols need considerable improvement. Positive reviews affirm that the work delivered meets or exceeds expectations, often with thoughtful gestures such as not charging extra for additional tasks. However, the grievances regarding unprofessional interactions and inadequate customer support highlight areas for growth. Recommendations to improve transparency in project details and enhance customer interactions could significantly benefit the company Read less