Service Experts Heating & Air Conditioning

Positive Experiences: Some customers highlighted their satisfaction with particular technicians, noting their professionalism, promptness, and ability to resolve issues efficiently. For instance, reviews featuring technicians like Ricky and Ryan showcased high levels of competency and customer engagement, with clients praising their clear explanations and thorough service.Negative Experiences: A p... Read more

Positive Experiences: Some customers highlighted their satisfaction with particular technicians, noting their professionalism, promptness, and ability to resolve issues efficiently. For instance, reviews featuring technicians like Ricky and Ryan showcased high levels of competency and customer engagement, with clients praising their clear explanations and thorough service.Negative Experiences: A prevalent theme among negative reviews includes allegations of deceptive practices, such as upselling unnecessary services or products. Multiple reviewers shared experiences of being quoted exorbitant prices for new systems or parts that were later proven to be unnecessary. This practice raised red flags for many customers, leading to recommendations to seek second opinions on diagnoses and costs.Communication Issues: Numerous clients expressed dissatisfaction with the communication practices of the company. Complaints ranged from missed appointments with no notification to inadequate follow-up and support for customer inquiries. Issues with contacting customer service were frequently mentioned, indicating challenges in receiving timely responses or resolutions.Advantage Program Complaints: Many reviews centered around the company's Advantage maintenance program, with several customers feeling misled about the terms, costs, and value of this program. Some reported experiencing difficulties in navigating cancellations and were taken aback by the added costs associated with maintaining this service, inadvertently locking them into long-term contracts.Service Reliability: Clients cited concerns about the reliability of service personnel, with some technicians coming across as unqualified or ill-prepared to handle specific problems. Instances of technicians delivering conflicting information about repairs or diagnoses further fueled dissatisfaction among customers.Technical Expertise and Installation: Several reviews focused on the installation quality, with reports of shoddy work leading to additional expenses and repairs. Customers recounted instances where they felt pressured into replacements that were unnecessary or overpriced, raising concerns about the company's commitment to quality and integrity.Sales Tactics: A strong sentiment emerged about high-pressure sales tactics employed by Service Experts, with several customers expressing unease over encountering sales representatives during service calls rather than focusing on their immediate needs. In conclusion, while Service Experts Heating & Air Conditioning has some loyal customers who commend the specific service they received, the overarching feedback indicates systemic issues in communication, service reliability, and ethical sales practices. Potential customers are advised to approach with caution, considering competitor options based on similar reviews and their specific HVAC needs. Read less