Original Donnelly Heating Cooling & Electric

Professionalism is the most discussed dimension and paints a mixed picture: one reviewer praised fast response and helpful advice, while another explicitly criticized poor customer service, lack of greeting, dismissive attitude toward the homeowner, and no consideration for pets. The third reviewer had a neutral-to-positive experience with timeliness but noted the crew did not clean up after thems... Read more

Professionalism is the most discussed dimension and paints a mixed picture: one reviewer praised fast response and helpful advice, while another explicitly criticized poor customer service, lack of greeting, dismissive attitude toward the homeowner, and no consideration for pets. The third reviewer had a neutral-to-positive experience with timeliness but noted the crew did not clean up after themselves. Project completion scores moderately — jobs were completed and scheduling was honored across all three reviews, but minor follow-through issues (no cleanup, no post-job care) prevent a higher score. Experience received limited mentions, with one reviewer noting the technician provided valuable furnace advice and another implying competent diagnosis of a dead AC unit, but no strong technical praise was offered. Pricing was not mentioned in any review, so no score can be assigned for that dimension. Read less