Modern Plumbing & Heating

The sentiment expressed in the review suggests a happy and satisfied customer experience with Modern Plumbing & Heating. Key highlights include: - Service Quality: The reviewer mentions being very happy with the results, indicating high satisfaction with the service provided. This suggests that the company consistently delivers competent and effective plumbing solutions. - Communication: The rev... Read more

The sentiment expressed in the review suggests a happy and satisfied customer experience with Modern Plumbing & Heating. Key highlights include: - Service Quality: The reviewer mentions being very happy with the results, indicating high satisfaction with the service provided. This suggests that the company consistently delivers competent and effective plumbing solutions. - Communication: The reviewer appreciates the communicative nature of the scheduling process, noting that updates were provided via text. This proactive communication is crucial for enhancing customer trust and minimizing anxiety regarding service appointments. - Flexibility: The mention of the reviewer having a flexible schedule demonstrates an understanding of the challenges that service-based companies face with timing. The fact that they were kept informed, despite a delay, further emphasizes the company's commitment to customer service. - Expertise: The customer feels informed throughout the service as the plumber explained things along the way. This aspect reflects the company's dedication to not only fixing problems but also educating customers, which helps build long-term relationships. Overall, the review indicates that Modern Plumbing & Heating is committed to providing a positive customer experience through efficient communication, skilled work, and reliable service, leading to a strong positive perception of the company in recent weeks. Read less