Overview of Company Customer Sentiment Analysis in May
The single review available is a 1-star account describing serious failures across every dimension. The contractor is described as difficult to work with and unresponsive to the customer's concerns, indicating poor professionalism. Pricing was explicitly called out as overpriced with no indication of fair value or transparency. Project completion was severely lacking — prep work was skipped, the... Read more
The single review available is a 1-star account describing serious failures across every dimension. The contractor is described as difficult to work with and unresponsive to the customer's concerns, indicating poor professionalism. Pricing was explicitly called out as overpriced with no indication of fair value or transparency. Project completion was severely lacking — prep work was skipped, the customer's instructions were ignored, coats were applied improperly and too quickly, and a partial third coat was required to partially remedy the failure. Workmanship quality was described as poor, including use of an undersized roller and failure to glaze windows, pointing to low skill or deliberate corner-cutting. The reviewer also raises a serious ethical concern about the contractor allegedly taking advantage of a vulnerable elderly customer with a terminal illness. Read less