Jerry Trent Plumbing & Drain

The reviews predominantly depict Jerry Trent Plumbing & Drain in a negative light. A significant number of customers accuse the company of fraudulent practices, including pretending to be another plumbing service and overcharging for subpar work. These allegations contribute to a sense of distrust among clients and a perception of systemic incompetence. The reviews uniformly point out chronic iss... Read more

The reviews predominantly depict Jerry Trent Plumbing & Drain in a negative light. A significant number of customers accuse the company of fraudulent practices, including pretending to be another plumbing service and overcharging for subpar work. These allegations contribute to a sense of distrust among clients and a perception of systemic incompetence. The reviews uniformly point out chronic issues with communication and reliability. Multiple customers reported being stood up, with some left waiting for service without any notifications or follow-ups from the company. This lack of responsiveness is a prevalent theme, with several reviewers mentioning full voicemails and unreturned emails, indicating a breakdown in customer service. Additionally, there are serious complaints regarding the quality of work performed. Instances are cited where plumbing installations were improperly executed, leading to leaks and additional damage to property. Customers express frustration at having to hire other plumbers to rectify Jerry Trent's mistakes, resulting in both time lost and significant financial burdens, as evidenced by the loss of food due to a disconnected freezer. Despite the overwhelming negative feedback, one positive review highlights an experience with a prompt service and fair pricing for a smaller job. However, this isolated positive experience contrasts sharply with the extensive list of grievances shared by others. The overall sentiment points to systemic problems within the company that prospective customers should consider carefully before engaging their services. Read less