Five Star Plumbing Services

The majority of reviews reflect a very positive sentiment toward Five Star Plumbing Services. Customers typically highlight the expertise and professionalism of the staff, particularly mentioning Chris as a knowledgeable and reliable technician. Reviewers commend the clarity of communication, with technicians providing thorough explanations of the work required. Many felt reassured by the quotatio... Read more

The majority of reviews reflect a very positive sentiment toward Five Star Plumbing Services. Customers typically highlight the expertise and professionalism of the staff, particularly mentioning Chris as a knowledgeable and reliable technician. Reviewers commend the clarity of communication, with technicians providing thorough explanations of the work required. Many felt reassured by the quotations offered, which were often significantly lower than those from other companies. For example, one review noted a price difference of over 100% compared to a well-advertised competitor, which underscores Five Star's commitment to competitive pricing. Efficiency and quality are also recurring themes in positive feedback, with multiple customers reporting that the work was completed quickly and with great attention to detail. Comments about the care taken to restore areas such as lawns and the clean-up process after jobs demonstrate a strong dedication to customer service. On the other hand, there were a few notable negative experiences. A couple of reviewers reported issues related to missed appointments, poor communication, and difficulty in reaching customer service. One reviewer expressed dissatisfaction due to repeated missed appointments without follow-up, which could indicate an area for improvement in customer service and scheduling processes. In terms of pricing transparency, some customers expressed frustration with being charged a fee for the initial visit if they chose not to proceed with the work, highlighting that price estimates on the phone were not provided upfront. This aspect may deter some potential customers who are looking for more straightforward pricing options. In summary, while Five Star Plumbing Services excels in customer satisfaction, professionalism, and value, they should work on improving their communication and appointment scheduling to ensure that all customers have a seamless experience. Read less