Edwards Plumbing & Heating

The reviews of Edwards Plumbing & Heating over the past month indicate predominant negative feelings, with only a handful of positive experiences highlighted. Customers generally appreciated the quick response times and the courteous nature of technicians; this positive feedback stands out against the backdrop of various complaints regarding high pricing and poor follow-up service.Pricing Transpar... Read more

The reviews of Edwards Plumbing & Heating over the past month indicate predominant negative feelings, with only a handful of positive experiences highlighted. Customers generally appreciated the quick response times and the courteous nature of technicians; this positive feedback stands out against the backdrop of various complaints regarding high pricing and poor follow-up service.Pricing Transparency: Many customers felt misled or overcharged, claiming that service fees were not communicated clearly upfront. Instances of substantial bill discrepancies between quoted prices and final charges were frequently cited, leaving customers feeling exploited.Service Reliability: Several reviews noted significant issues with punctuality and reliability. Many customers recounted instances where technicians arrived late or failed to show up altogether, leading to considerable inconvenience and wasted time. This pattern of unreliability indicates a lack of organization and effective scheduling within the company.Communication Breakdown: A major concern expressed in the reviews was the inadequate communication from the company. Customers reported receiving little to no updates regarding delays or appointments and experienced difficulty in reaching responsive customer support. This lack of communication seems to have a significant impact on customers' overall experiences.Quality of Work: While some customers mentioned satisfactory work completed, many others described their issues persisting after service calls or expressed doubt about the professionalism and qualifications of the technicians sent. Reports of improper repairs or unfinished jobs contributed to an overall impression of subpar service quality.Customer Service Approach: Reviews highlighted a sense of frustration regarding customer service interactions. Customers noted that representatives often seemed dismissive or rude, which exacerbated their dissatisfaction. The lack of accountability and follow-through from management further fueled negative sentiments.Positive Outliers: Despite predominantly negative reviews, a small number of customers experienced positive interactions, typically tied to specific technicians who demonstrated exceptional competency and professionalism. However, these outlier experiences were not representative of the overarching sentiment. In summary, while there were some appreciating reviews pointing out punctuality and professionalism from individual technicians, systemic issues around pricing transparency, poor customer service, reliability, and overall communication overshadowed them. Many customers expressed that they would not use Edwards Plumbing & Heating again, instead warning others based on their experiences. Read less