E Dake Ltd The Plumbing & Heating Doctors

The first review raises significant concerns about the perceived overcharging of elderly customers, indicating a sentiment of distrust and dissatisfaction. The reviewer feels that the company took advantage of their mother's vulnerability, which reflects a serious ethical issue regarding pricing practices. This sentiment is particularly potent as it directly mentions the need for fair treatment fo... Read more

The first review raises significant concerns about the perceived overcharging of elderly customers, indicating a sentiment of distrust and dissatisfaction. The reviewer feels that the company took advantage of their mother's vulnerability, which reflects a serious ethical issue regarding pricing practices. This sentiment is particularly potent as it directly mentions the need for fair treatment for older clients, suggesting a critical point for the company to address in their customer relations and pricing transparency. Conversely, other reviews paint a more favorable picture of E Dake Ltd. The second review expresses relief and satisfaction with the promptness, efficiency, and reasonable pricing of the service. The reviewer emphasizes the positive experience after struggling with previous plumbers, highlighting the reliability of E Dake Ltd as a refreshing change. This sentiment indicates a strong appreciation for dependable service in the plumbing industry. Similarly, the third review underscores long-term loyalty to the company, praising their consistently prompt and courteous nature along with reasonable pricing. The mention of coupons on their website suggests that some customers feel they can access value for money and encourages others to try their services, reinforcing a positive brand image. In summary, the company enjoys a segment of satisfied and loyal customers who appreciate their service's quality and efficiency, while also facing serious criticism from clients concerned about ethics and fairness in pricing. Addressing the concerns raised about pricing strategy, particularly for vulnerable populations, could potentially enhance the overall sentiment towards E Dake Ltd. Read less