Bill Reynolds Heating & Air Conditioning

Bill Reynolds Heating and Air Conditioning has a strong and consistent track record across a very large review base spanning nearly two decades, with the overwhelming majority of customers praising punctuality, courteous technicians, and responsive service. Professionalism scores well but is tempered by a meaningful cluster of negative reviews citing missed appointments without notification, unres... Read more

Bill Reynolds Heating and Air Conditioning has a strong and consistent track record across a very large review base spanning nearly two decades, with the overwhelming majority of customers praising punctuality, courteous technicians, and responsive service. Professionalism scores well but is tempered by a meaningful cluster of negative reviews citing missed appointments without notification, unresponsive on-call coverage, and at least one instance of rude staff behavior. Pricing is generally regarded as fair and competitive, though a small number of reviewers flagged high costs for specific jobs and one credible complaint alleged overcharging and use of incorrect parts. Project completion is solid overall, but notable negative reviews describe a failed furnace repair that broke down within 12 hours, a cancelled installation appointment twice without apology, and a case where contracted work was not fully delivered. Experience and technical skill are frequently praised, with multiple reviewers highlighting thorough diagnostics, knowledgeable technicians, and above-and-beyond problem-solving, though one detailed negative review described a technician who initially misdiagnosed a blower issue and another alleged improper installation of fittings and a filter box. Read less