Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

This single review paints a consistently negative picture across all four dimensions. On professionalism, the plumber made a verbal implication that the job might be free due to equipment failures, then walked that back — a significant breach of trust that also caused the customer to be two hours late for work. Pricing was a major complaint: no phone estimate was provided, the in-person quote wa... Read more

This single review paints a consistently negative picture across all four dimensions. On professionalism, the plumber made a verbal implication that the job might be free due to equipment failures, then walked that back — a significant breach of trust that also caused the customer to be two hours late for work. Pricing was a major complaint: no phone estimate was provided, the in-person quote was ~$300 for a simple drain snake, and despite multiple equipment failures and a near-promise of no charge, the customer still paid over $250. Project completion was severely hampered by two broken machines requiring multiple return trips, though the job was ultimately finished. Experience is called into question by the fact that the plumber arrived with non-functioning equipment not once but twice, suggesting poor preparation and equipment maintenance. Read less