Reliable Basement and Drain

Reliable Basement and Drain earns strong praise in recent reviews (2025) for professionalism, punctuality, and friendly technicians — particularly David, Cameron, and James — which drives the professionalism score upward. However, a meaningful cluster of negative reviews spanning 2015–2025 describes late arrivals, unprofessional behavior, and poor communication, preventing a higher score. Pr... Read more

Reliable Basement and Drain earns strong praise in recent reviews (2025) for professionalism, punctuality, and friendly technicians — particularly David, Cameron, and James — which drives the professionalism score upward. However, a meaningful cluster of negative reviews spanning 2015–2025 describes late arrivals, unprofessional behavior, and poor communication, preventing a higher score. Pricing is a notable weak point: multiple reviewers across different years explicitly called out high costs, a lack of transparency, and feeling overcharged for minimal work, pulling that dimension down significantly. Project completion is the most concerning dimension — several negative reviews describe incomplete work, recurring problems shortly after service, jobs done incorrectly, and a pattern of delayed follow-through on promised repairs that in some cases stretched over a year. Experience scores moderately well due to consistent praise for knowledgeable technicians in recent reviews, but is tempered by older reviews citing poor troubleshooting and substandard workmanship. Read less