Reliable Basement and Drain

Across the reviews, a pattern of dissatisfaction emerges, primarily revolving around service delays and mishandled jobs. Customers often report technicians arriving late or being unprepared, which ruins their expectations of timely and effective service. For instance, one reviewer mentioned that after rearranging their schedule, the technician arrived late and seemed disorganized, leading to a pro... Read more

Across the reviews, a pattern of dissatisfaction emerges, primarily revolving around service delays and mishandled jobs. Customers often report technicians arriving late or being unprepared, which ruins their expectations of timely and effective service. For instance, one reviewer mentioned that after rearranging their schedule, the technician arrived late and seemed disorganized, leading to a prolonged and unsatisfactory job completion. Additionally, there are multiple instances of unresolved issues shortly after service, indicating poor job quality. Reviewers frequently mention that plumbing problems returned quickly after being addressed, leading to feelings of frustration and distrust, as seen in reviews where issues like sewer lines and floor drains led to severe back-ups following apparent fixes. Communication appears to be another significant issue. Many customers describe difficulties in obtaining clear explanations regarding pricing and job scopes. Reviewers felt that they were charged disproportionately for minimal work, like a $280 camera inspection that left them without a clear resolution. Customers expressed feeling "rushed" and treated poorly by the staff when discussing their concerns, further exacerbating their frustrations. Notably, a few positive reviews mention the professionalism of some technicians and the company's commitment to guaranteeing their work. However, these positive sentiments were overshadowed by consistent negative experiences shared by many customers. Instances of miscommunication regarding appointments, rushed job completions, and incomplete or improper work were common threads that led to many customers stating they would not recommend Reliable Basement and Drain. Overall, the reviews suggest that Reliable Basement and Drain struggles with both the quality of service delivered and maintaining customer trust, leaving numerous clients advising prospective customers to seek other plumbing options. Read less