Raymond Plumbing, Heating & Air Conditioning

Raymond Plumbing has a long history of loyal customers and many positive mentions of punctuality, friendliness, and responsiveness — particularly for emergency calls. However, the review set contains several serious negative incidents that meaningfully drag down all dimensions: a faulty water heater installation that was abandoned mid-emergency, a no-show on two separate scheduled appointments, ... Read more

Raymond Plumbing has a long history of loyal customers and many positive mentions of punctuality, friendliness, and responsiveness — particularly for emergency calls. However, the review set contains several serious negative incidents that meaningfully drag down all dimensions: a faulty water heater installation that was abandoned mid-emergency, a no-show on two separate scheduled appointments, repeated failures to return calls, a flooded bathroom with denied responsibility, and a furnace installed improperly with the owner responding rudely when confronted. Pricing is generally viewed as fair or reasonable by satisfied customers, but at least two reviewers felt they were overcharged or not given transparent cost breakdowns. Project completion is the most damaged dimension, with multiple reviews describing incomplete follow-through, abandoned callbacks, and refusal to stand behind faulty work. The overall picture is a company with genuine strengths in responsiveness and friendliness under normal conditions, but with a documented pattern of failure when things go wrong. Read less