Raymond Plumbing, Heating & Air Conditioning

The reviews highlight a stark division in customer experiences with Raymond Plumbing, Heating & Air Conditioning. On one hand, there are favorable mentions of their technicians being prompt and professional, with some reviewers feeling valued and supported during service calls. In particular, one customer noted a quick response time during a heat emergency on New Year's Eve and expressed high rega... Read more

The reviews highlight a stark division in customer experiences with Raymond Plumbing, Heating & Air Conditioning. On one hand, there are favorable mentions of their technicians being prompt and professional, with some reviewers feeling valued and supported during service calls. In particular, one customer noted a quick response time during a heat emergency on New Year's Eve and expressed high regard for the company based on consistent positive interactions over three years. Conversely, a substantial number of reviews pointed out areas where Raymond fell short, particularly concerning customer service and accountability. Issues arose primarily around responsiveness to urgent situations, with multiple customers reporting inadequate communication when they required immediate assistance. One customer recounted a troubling experience with a water heater installation that resulted in a dangerous situation, and while attempting to resolve the issue, felt their requests were dismissed and ultimately inadequate. Similarly, another reviewer expressed disappointment after being left without contact for hours when they faced a sewer backup, which further diminished trust in the company. The inconsistency in service quality is notable, with some customers finding the company efficient and others left frustrated by a lack of responsiveness or a failure to stand behind their work. This suggests a need for Raymond to enhance their internal communication and operational reliability to ensure that customer inquiries Read less