Ray Esser & Sons Plumbing & Heating, Inc

Ray Esser and Sons presents a deeply mixed picture across all dimensions. On the positive side, multiple reviewers praised specific technicians — particularly Travis — for strong communication, technical skill, and professionalism on complex jobs. However, serious negative incidents significantly drag down the scores: a no-show for a scheduled estimate with no call, property damage (cracked si... Read more

Ray Esser and Sons presents a deeply mixed picture across all dimensions. On the positive side, multiple reviewers praised specific technicians — particularly Travis — for strong communication, technical skill, and professionalism on complex jobs. However, serious negative incidents significantly drag down the scores: a no-show for a scheduled estimate with no call, property damage (cracked sidewalk and driveway divots) left unaddressed after a water main replacement, and a flooded basement caused by an unplugged sump pump during a water heater job — with the company becoming unresponsive when asked to cover damages. Pricing is similarly mixed, with one reviewer noting they were the cheapest but quality suffered, and another catching a fee discrepancy between the website and what was quoted. The pattern of unresolved property damage and unresponsiveness to complaints is a significant red flag that weighs heavily against the otherwise positive technician-level feedback. Read less