McArthur & Sons

The reviews reveal a pattern of dissatisfaction among customers, primarily centered around poor communication and service execution. Many customers experienced discrepancies in the quotes provided, indicating a lack of consistency and understanding from the staff. The frequent cancellations, particularly after appointments were confirmed, have led to a significant erosion of trust. Customers expre... Read more

The reviews reveal a pattern of dissatisfaction among customers, primarily centered around poor communication and service execution. Many customers experienced discrepancies in the quotes provided, indicating a lack of consistency and understanding from the staff. The frequent cancellations, particularly after appointments were confirmed, have led to a significant erosion of trust. Customers expressed that they took time off work and prepared for the services, only to be let down by last-minute changes and excuses regarding being "too busy." Common sentiments included a feeling of being disregarded as customers and a belief that the company prioritizes taking on too many jobs rather than ensuring that they can fulfill their commitments reliably. This has resulted in a series of negative experiences, with customers vocalizing their intentions not to recommend the service to others. Overall, the reviews highlight a critical need for McArthur & Sons to re-evaluate their customer service protocols and operational capacities to regain customer trust and improve their reputation. Read less