Hartland & Wilken Custom Heating & Cooling

This contractor shows significant inconsistency across service dimensions. Professionalism is the primary concern, with multiple reviews documenting poor communication, defensive staff behavior, missed appointments without notification, and unprofessional conduct by employees. Project completion scores are moderate—work is generally finished but with concerns about responsiveness and follow-thro... Read more

This contractor shows significant inconsistency across service dimensions. Professionalism is the primary concern, with multiple reviews documenting poor communication, defensive staff behavior, missed appointments without notification, and unprofessional conduct by employees. Project completion scores are moderate—work is generally finished but with concerns about responsiveness and follow-through on sales inquiries. Technical experience and workmanship are solid when technicians are engaged, with customers praising quality of repairs and installations. Pricing is reasonable when transparent, though one customer felt overcharged for minimal work. The company's older reviews (2018–2019) show better performance than more recent ones (2022–2024), suggesting potential service degradation. Read less