Cook & Son Plumbing & Heating Inc

This contractor has a deeply polarized review profile, with two serious 1-star complaints pulling scores down significantly. The most damaging review describes a technician who failed to properly inspect a crawl space, spent three hours without diagnosing an obvious leak, and was followed by an owner who threatened legal action and hung up on the customer rather than resolving the dispute — a se... Read more

This contractor has a deeply polarized review profile, with two serious 1-star complaints pulling scores down significantly. The most damaging review describes a technician who failed to properly inspect a crawl space, spent three hours without diagnosing an obvious leak, and was followed by an owner who threatened legal action and hung up on the customer rather than resolving the dispute — a severe professionalism failure. A second 1-star review alleges property damage that was refused to be repaired, which is a critical project completion failure. On the positive side, three 5-star reviews praise responsiveness, timeliness, and quality of work, including an emergency late-night call handled well. However, the positive reviews are largely generic and lack specific technical detail, reducing their evidentiary weight. Pricing was not mentioned in any review, so that dimension cannot be scored. Read less