Cook & Son Plumbing & Heating Inc

The recent reviews of Cook & Son Plumbing & Heating Inc present a clear divide between customer satisfaction and dissatisfaction.Negative Experiences: Several reviews express frustration regarding the effectiveness of the plumbing services. One customer detailed a three-hour visit to locate a leak that resulted in no resolution, suggesting that the technician's approach was inadequate. This custom... Read more

The recent reviews of Cook & Son Plumbing & Heating Inc present a clear divide between customer satisfaction and dissatisfaction.Negative Experiences: Several reviews express frustration regarding the effectiveness of the plumbing services. One customer detailed a three-hour visit to locate a leak that resulted in no resolution, suggesting that the technician's approach was inadequate. This customer had to seek services from another contractor who quickly identified and repaired the leak, leading to feelings of discontent not only with the service provided but also with the billing practices following the unsatisfactory visit. Additional complaints pointed to damage incurred during service and a lack of accountability from the company, compounding negative impressions.Communication Issues: There are indications of poor communication, particularly in a case where a customer felt that a conversation was misinterpreted as arguing. This highlights a potential area for improvement for the company, suggesting that training in customer interaction and conflict resolution could be beneficial.Positive Experiences: Contrasting the complaints, several customers praised Cook & Son for their responsiveness during critical situations. Reviews highlighted quick turnaround times in emergency scenarios, with one customer commending the team for prompt action after flooding. Such responsive service has led to repeat business and strong recommendations, showcasing the company Read less