Green

The feedback reveals a significant concern regarding the communication practices of Green's Sewer & Drain Cleaning. Although the pricing was described as fair, the crux of the dissatisfaction lies in the company's failure to maintain adequate communication with clients. One reviewer noted that after a couple of successful service engagements, it became increasingly challenging to schedule follow-u... Read more

The feedback reveals a significant concern regarding the communication practices of Green's Sewer & Drain Cleaning. Although the pricing was described as fair, the crux of the dissatisfaction lies in the company's failure to maintain adequate communication with clients. One reviewer noted that after a couple of successful service engagements, it became increasingly challenging to schedule follow-up appointments, ultimately leading them to seek services from a competing company. This suggests a potential operational issue within the company, possibly related to workload management or staffing resources which hinder their ability to provide timely responses to clients. While there are no strong comments on the quality of the actual service provided (e.g., effectiveness of the snaking process), the inability to connect with the company appears to overshadow any positive experiences customers may have had. This trend points towards a critical area for improvement, particularly in customer service and engagement, as fostering better communication channels could bolster client satisfaction and retention. Read less