Overview of Company Customer Sentiment Analysis in January
The reviews for Bayer Plumbing & Heating, LLC reflect a highly negative sentiment, with multiple customers expressing frustration over the company's poor communication and reliability. Customers report significant delays in service, unreturned calls and texts, and an overall lack of responsiveness. This has resulted in dissatisfaction, with some stating they felt let down and disappointed after be... Read more
The reviews for Bayer Plumbing & Heating, LLC reflect a highly negative sentiment, with multiple customers expressing frustration over the company's poor communication and reliability. Customers report significant delays in service, unreturned calls and texts, and an overall lack of responsiveness. This has resulted in dissatisfaction, with some stating they felt let down and disappointed after being promised estimates or service that never materialized. Read less
Overview of Company Customer Sentiment Analysis in January
Across the reviews collected, the common themes center around a profound lack of communication and reliability from Bayer Plumbing & Heating, LLC. Several reviewers indicated that they were consistently ignored after initial contact, whether they were seeking quotes or waiting for service appointments. This pattern of unresponsiveness seems to be a significant point of contention, as customers not... Read more
Across the reviews collected, the common themes center around a profound lack of communication and reliability from Bayer Plumbing & Heating, LLC. Several reviewers indicated that they were consistently ignored after initial contact, whether they were seeking quotes or waiting for service appointments. This pattern of unresponsiveness seems to be a significant point of contention, as customers noted waiting for calls that never came, along with technicians not showing up for scheduled visits. The emotional tone in these reviews is overwhelmingly negative, with adjectives like "worst" and "disappointed" frequently used to describe their experiences. Customers expressed feelings of helplessness and frustration, especially during urgent situations, such as a broken heat pump during a heat wave, which exacerbated their displeasure with the service. Overall, Bayer Plumbing & Heating, LLC is facing criticism primarily due to its inadequate customer service and the failure to fulfill commitments, leading to lost trust among potential and existing clients. Clients strongly advise against engaging with the company based on their recent experiences, which indicate a troubling trend that could impact the contractor's reputation significantly if not addressed. Read less
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