A Water Solution

A Water Solution, Inc. receives overwhelmingly negative reviews across all four dimensions, with the vast majority of the 63 reviews rating the company 1 star. Professionalism is the most critically damaged dimension, with dozens of reviewers explicitly describing technicians — most frequently a man named Matt — as rude, condescending, threatening, dismissive, and in several cases physically i... Read more

A Water Solution, Inc. receives overwhelmingly negative reviews across all four dimensions, with the vast majority of the 63 reviews rating the company 1 star. Professionalism is the most critically damaged dimension, with dozens of reviewers explicitly describing technicians — most frequently a man named Matt — as rude, condescending, threatening, dismissive, and in several cases physically intimidating toward customers. Project completion is nearly as poor, with a pervasive pattern of technicians leaving without performing any work, abandoning jobs mid-process, going silent after visits, and failing to submit claims to home warranty companies in a timely or honest manner. Experience scores are also very low, with multiple reviewers reporting misdiagnoses that were later corrected by other companies, shoddy workmanship (including an out-of-code water heater exhaust installation), and technicians who refused to inspect problems before declaring them uncovered. Pricing concerns center on allegations of inflated modification charges, double-dipping on fees, collecting service call payments without performing work, and quoting grossly excessive repair costs that second-opinion plumbers later resolved for a fraction of the price. The handful of positive reviews (approximately 6 out of 63) describe specific technicians — Scott, Jason, Tim, Don, and Matt on one occasion — positively, suggesting quality is highly inconsistent and technician-dependent. Read less