Root Klean

This single review is overwhelmingly negative across all four dimensions. Professionalism scored near zero due to explicit reports of rudeness, unauthorized entry into the home, leaving messes, eating lunch on the clock in the customer's bathroom, and leaving trash behind. Pricing scored very low because the reviewer explicitly called out being charged hourly while the technicians took a lunch bre... Read more

This single review is overwhelmingly negative across all four dimensions. Professionalism scored near zero due to explicit reports of rudeness, unauthorized entry into the home, leaving messes, eating lunch on the clock in the customer's bathroom, and leaving trash behind. Pricing scored very low because the reviewer explicitly called out being charged hourly while the technicians took a lunch break on-site. Project completion scored poorly as the first visit failed to identify or resolve the issue, requiring a second visit to finally clear the clog — indicating incomplete diagnosis and follow-through. Experience scored low as the technicians initially found no problem despite an obvious recurring backup, suggesting a failure in diagnostic skill, though the clog was eventually cleared on the second visit. Read less