MACE Construction Group

Analyzing the provided reviews reveals both commendable aspects and significant concerns regarding MACE Construction Group. Common Positive Findings: - Quality Workmanship: Several reviews commend Bryan for his attention to detail and quality of work. Customers are particularly satisfied with bathroom remodels and painting jobs, describing them as beautiful and well-executed. - Reliability and P... Read more

Analyzing the provided reviews reveals both commendable aspects and significant concerns regarding MACE Construction Group. Common Positive Findings: - Quality Workmanship: Several reviews commend Bryan for his attention to detail and quality of work. Customers are particularly satisfied with bathroom remodels and painting jobs, describing them as beautiful and well-executed. - Reliability and Professionalism: Customers frequently mention Bryan's reliability, expressing appreciation for his promptness and adherence to timelines, which instills confidence in his ability to handle projects effectively. - Customer Satisfaction: Positive reviewers emphasize their overall happiness with outcomes and express a willingness to recommend MACE to others. They also indicate that they plan to continue using MACE for future projects, suggesting a loyal customer base. Common Negative Findings: - Inconsistent Quality: A contrasting sentiment emerges regarding the inconsistency in work quality, particularly in later stages of projects. Some customers described the finished work as "sloppy" and "mediocre," leading to dissatisfaction despite initially positive interactions. - Communication Issues: A major point of contention involves communication breakdowns post-payment. One review highlights that after completing most of the job, MACE failed to return for final touches and clean-ups despite attempts to contact them. This has led to severe frustration and even legal threats from at least one customer, which underscores a troubling aspect of customer service and reliability in follow-through. - Risk of Unfinished Work: A significant fear emerges from reviews that suggest a potential risk of receiving unfinished jobs, particularly when customers pay before completion. This concern poses a considerable deterrent for future customers when weighing their options. In conclusion, while MACE Construction Group has demonstrated strengths in executing quality remodeling and maintaining professionalism, the inconsistent experiences surrounding completion of work and customer service challenges pose critical issues that must be addressed to improve overall sentiment and customer retention. Read less