D and L Plumbing Services

The review highlights a key issue with D and L Plumbing Services regarding customer service, particularly the response time of their staff. A customer expressed frustration after calling to get an estimate for a waterline service. They noted that although their information was collected by the receptionist with the promise of being forwarded to an estimator, there was no follow-up communication. T... Read more

The review highlights a key issue with D and L Plumbing Services regarding customer service, particularly the response time of their staff. A customer expressed frustration after calling to get an estimate for a waterline service. They noted that although their information was collected by the receptionist with the promise of being forwarded to an estimator, there was no follow-up communication. This lack of follow-through ultimately led to the customer deciding to take their business elsewhere. The primary theme emerging from this feedback is the importance of prompt and effective communication in customer service, which is currently perceived as lacking in this instance. Read less