Mr. Rooter Plumbing of Greater Cincinnati

Mr. Rooter of Cincinnati presents a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: many older and some recent reviewers praise individual technicians for punctuality, shoe covers, friendliness, and upfront communication, while a significant number of reviews describe technicians walking off jobs, failing to show u... Read more

Mr. Rooter of Cincinnati presents a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: many older and some recent reviewers praise individual technicians for punctuality, shoe covers, friendliness, and upfront communication, while a significant number of reviews describe technicians walking off jobs, failing to show up, ignoring callbacks, and supervisors threatening police over billing disputes. Pricing is the most consistently negative dimension, with numerous reviewers explicitly describing overcharging, price changes after verbal quotes, charges for incomplete or failed work, and high-pressure upselling — with only a handful of reviews describing pricing as fair or reasonable. Project completion is similarly troubled, with multiple reviews describing work that was not finished, jobs abandoned mid-project, messes left behind, and follow-up visits required to fix new problems created during the original job. Experience scores modestly above the midpoint because some technicians demonstrated clear skill and problem-solving ability, but this is offset by multiple reviews where technicians lacked proper tools, failed to clear lines that competitors cleared easily, and misdiagnosed problems that other plumbers resolved quickly and cheaply. Read less