Integrity Restoration & Mechanical Services

The reviews reflect a deep frustration with Integrity Restoration & Mechanical Services, emphasizing a gap between customer expectations and the actual service provided. A noticeable pattern is the complaints about delayed communication; multiple reviewers mention waiting long periods for responses to queries, which creates a sense of unreliability. In addition to communication issues, reviewers... Read more

The reviews reflect a deep frustration with Integrity Restoration & Mechanical Services, emphasizing a gap between customer expectations and the actual service provided. A noticeable pattern is the complaints about delayed communication; multiple reviewers mention waiting long periods for responses to queries, which creates a sense of unreliability. In addition to communication issues, reviewers express strong discontent regarding the quality and completeness of the work performed. For example, one reviewer shared negative experiences related to unfinished projects and unresolved safety concerns, such as leaving nails and staples embedded in the floor. The lack of attention to detail and failure to follow through on promises leads to significant disruptions and stress for customers, who anticipated a smoother renovation process. Pricing transparency is another critical issue. Reviewers reported unexpected increases in costs and misquotations, particularly concerning essential changes needed for building code compliance and material selection. This lack of clarity in initial consultations contributed to financial strain and a growing distrust in the company's commitment to integrity. Furthermore, unprofessional interaction with staff members severely tarnishes the company Read less