Buckeye Plumbing & Excavating

The review reflects a strong sentiment of dissatisfaction regarding the services offered by Buckeye Plumbing & Excavating. The customer recounts experiencing low water flow and leaks that remained unresolved after the company's intervention. Despite the efforts of the technician, Tony, to address these plumbing issues, the customer felt the problems persisted without improvement, which invokes fee... Read more

The review reflects a strong sentiment of dissatisfaction regarding the services offered by Buckeye Plumbing & Excavating. The customer recounts experiencing low water flow and leaks that remained unresolved after the company's intervention. Despite the efforts of the technician, Tony, to address these plumbing issues, the customer felt the problems persisted without improvement, which invokes feelings of frustration. Moreover, the billing process appeared opaque to the customer. After a service that cost $330, the lack of an itemized invoice and responsive communication from the company left the customer feeling undervalued. This lack of follow-up seems to be a significant pain point, leading to doubts about the company's professionalism and reliability. The final comparison to the subsequent plumber who resolved the issues for free further highlights the contrast in service quality. This finding suggests that customers may expect both effectiveness and transparency in billing when it comes to plumbing services. Overall, the sentiment is overwhelmingly negative, indicating a need for Buckeye Plumbing & Excavating to improve both their service resolution processes and customer communication. Read less