Rooterman of Columbus

The reviews for Rooterman of Columbus present a stark contrast between excellent service from individual technicians and significant operational issues leading to customer dissatisfaction. One review highlights a positive experience, praising the technician Alex for his prompt and effective service, along with his cleanliness and professionalism. However, the other reviews express deep frustration... Read more

The reviews for Rooterman of Columbus present a stark contrast between excellent service from individual technicians and significant operational issues leading to customer dissatisfaction. One review highlights a positive experience, praising the technician Alex for his prompt and effective service, along with his cleanliness and professionalism. However, the other reviews express deep frustration regarding poor communication, lack of follow-through, and no-show appointments, leading to feelings of neglect and disappointment among customers. In summary, while the quality of service delivery by specific staff members may stand out positively, the company's overall service reliability and customer relationship management appear to be severely lacking. Read less