Done Right Remodeling

Charlie Reiner's business shows strong technical skill and workmanship quality, with many customers praising the quality of completed work. However, professionalism is significantly undermined by chronic communication and responsiveness failures—multiple customers report difficulty reaching him, missed callbacks, late arrivals without notice, and incomplete follow-through on estimates. Project c... Read more

Charlie Reiner's business shows strong technical skill and workmanship quality, with many customers praising the quality of completed work. However, professionalism is significantly undermined by chronic communication and responsiveness failures—multiple customers report difficulty reaching him, missed callbacks, late arrivals without notice, and incomplete follow-through on estimates. Project completion is mixed: while many jobs are finished well, several reviews document abandoned work, incomplete repairs, and scheduling difficulties. Pricing appears fair when work is completed, but the inconsistent service delivery and communication breakdowns create substantial friction in the customer experience. Read less