AMERICAN AIR

American Air presents a deeply mixed picture across a large review base spanning roughly 2009–2022. Professionalism scores moderately well because a significant number of reviewers praise individual technicians for punctuality, courtesy, shoe covers, and call-ahead practices — but this is substantially offset by repeated accounts of missed appointments, poor internal communication, rude techni... Read more

American Air presents a deeply mixed picture across a large review base spanning roughly 2009–2022. Professionalism scores moderately well because a significant number of reviewers praise individual technicians for punctuality, courtesy, shoe covers, and call-ahead practices — but this is substantially offset by repeated accounts of missed appointments, poor internal communication, rude technicians, and scheduling failures. Pricing is the weakest dimension by far: across dozens of reviews, customers describe excessive markups on parts (sometimes 3–15x market price), opaque 'menu-based' billing with no itemization, failure to honor warranty coverage, and charges that were significantly higher than competitors — a pattern consistent enough to be considered systemic rather than isolated. Project completion is middling: many routine maintenance visits and installations were completed satisfactorily, but there are multiple serious accounts of abandoned or incomplete work, jobs requiring 4–7 return visits, technicians leaving without finishing, and follow-through failures on callbacks and written estimates. Experience scores moderately; many individual technicians are described as knowledgeable and skilled, but there are credible accounts of technicians who could not read a volt meter, misdiagnosed problems, left parts unscrewed, and failed to identify warranty coverage that competitors found immediately. Read less