Roto Rooter Sewer & Septic Tank Cleaning Service

In the last month, the reviews for Roto-Rooter Sewer & Septic Tank Cleaning Service reveal a concerning pattern of inefficiency and inadequate customer support. The two primary themes that emerge from the reviews are:Long Response Times: Multiple customers expressed frustration due to long wait times after initial contact with the company. In one instance, a customer waited for hours without a cal... Read more

In the last month, the reviews for Roto-Rooter Sewer & Septic Tank Cleaning Service reveal a concerning pattern of inefficiency and inadequate customer support. The two primary themes that emerge from the reviews are:Long Response Times: Multiple customers expressed frustration due to long wait times after initial contact with the company. In one instance, a customer waited for hours without a callback after being promised immediate assistance. This recurring issue indicates a systematic problem in their scheduling and communication protocols.Communication Failures: Reviewers consistently reported poor communication, highlighting instances where calls were not returned, and follow-up promises were not honored. Customers felt ignored and abandoned, especially in urgent circumstances such as a sewer blockage, which compounds their dissatisfaction.Overall Customer Service Experience: The overall tone reflects a sentiment of disappointment and a lack of trust in Roto-Rooter Read less