Brown’s Heating Cooling Plumbing & Electrical

Brown's Plumbing receives overwhelmingly negative feedback across nearly all dimensions. Professionalism is the most frequently mentioned dimension and is consistently poor — multiple reviewers cite rude phone staff, failure to follow through on promised callbacks, and a dismissive attitude from what appears to be the owner's wife. Pricing transparency is flagged as a serious concern in one deta... Read more

Brown's Plumbing receives overwhelmingly negative feedback across nearly all dimensions. Professionalism is the most frequently mentioned dimension and is consistently poor — multiple reviewers cite rude phone staff, failure to follow through on promised callbacks, and a dismissive attitude from what appears to be the owner's wife. Pricing transparency is flagged as a serious concern in one detailed review, where the company allegedly collected a $75 fee and failed to submit required documentation to a home warranty provider while simultaneously offering a self-serving quote. Project completion is mixed: one reviewer had a positive resolution, but others describe abandoned follow-through, missed appointments, and a last-minute cancellation with no advance notice. The only positive review is from 2022 and describes a single successful dishwasher installation, which provides minimal counterweight to the pattern of complaints. Read less