Tom Schaefer Plumbing, Heating and Cooling

Positive Feedback on Work Quality: Several customers acknowledged the professionalism and skill of individual plumbers, noting their hard work and satisfactory results in specific jobs, such as bathroom remodels and plumbing repairs. The appreciation for the quality of the work done by employees like Peter, Paul, and Marco highlights that there are capable team members who can deliver excellent re... Read more

Positive Feedback on Work Quality: Several customers acknowledged the professionalism and skill of individual plumbers, noting their hard work and satisfactory results in specific jobs, such as bathroom remodels and plumbing repairs. The appreciation for the quality of the work done by employees like Peter, Paul, and Marco highlights that there are capable team members who can deliver excellent results, helping to establish a good reputation for certain services offered by the company.Widespread Complaints on Customer Service: Numerous reviews highlighted substantial problems related to customer service. Issues such as technicians not showing up for scheduled appointments or failing to provide necessary follow-ups were pervasive. This lack of responsiveness strained customer relations significantly, creating an impression that the company does not prioritize customer satisfaction.Billing Problems: Confusion and dissatisfaction about billing practices were common themes in the reviews. Customers reported receiving incorrect bills, being charged for time that should not have been billed, and feeling frustrated about the company Read less