Richard Appliance

The reviews for this contractor paint a deeply negative picture across nearly every dimension. Professionalism is severely undermined by multiple accounts of rude, sarcastic, and dismissive staff — including a manager hanging up on a seriously ill customer and refusing to take responsibility for complaints. Pricing is flagged as deceptive, with one reviewer describing bait-and-switch tactics and... Read more

The reviews for this contractor paint a deeply negative picture across nearly every dimension. Professionalism is severely undermined by multiple accounts of rude, sarcastic, and dismissive staff — including a manager hanging up on a seriously ill customer and refusing to take responsibility for complaints. Pricing is flagged as deceptive, with one reviewer describing bait-and-switch tactics and another being charged more than quoted with no receipt provided. Project completion is critically poor, with at least two reviews describing work that was left incomplete, unauthorized work being performed, and the company refusing to return to correct their own errors. Experience scores marginally higher only because one reviewer had a positive minor interaction, but the plumbing work described in the most detailed review demonstrates a serious lack of competence and professionalism in execution. Read less