Osbourn Plumbing & Heating

Osbourn Plumbing has a loyal base of long-term customers who praise reliability and professionalism, with staff described as friendly and courteous across multiple reviews. However, pricing is a significant concern: two separate reviews explicitly call out a lack of upfront pricing transparency, one describing charges as 'WAY overpriced' with a pre-dated bill and unexpected interest fees, and anot... Read more

Osbourn Plumbing has a loyal base of long-term customers who praise reliability and professionalism, with staff described as friendly and courteous across multiple reviews. However, pricing is a significant concern: two separate reviews explicitly call out a lack of upfront pricing transparency, one describing charges as 'WAY overpriced' with a pre-dated bill and unexpected interest fees, and another noting an estimate twice as expensive as a competitor. Project completion is mixed — the sewer drain job was completed well, but one job required 3 days spread over two weeks and four different employees, raising efficiency concerns. Experience scores are moderate, supported by positive long-term customer relationships but undermined by one instance of an incomplete diagnosis. The overall picture is of a company with genuine strengths in customer relationships but meaningful and recurring weaknesses in pricing transparency. Read less