Mayes & Sons Plumbing

The reviews collectively highlight a pattern of experiences that indicate a lack of quality control and varying levels of service among the technicians at Mayes & Sons Plumbing. Several customers lauded the responsiveness of the company, particularly in emergency situations, with some mentioning same-day service and quick evaluations. Technicians like Colin and Preston were specifically noted as p... Read more

The reviews collectively highlight a pattern of experiences that indicate a lack of quality control and varying levels of service among the technicians at Mayes & Sons Plumbing. Several customers lauded the responsiveness of the company, particularly in emergency situations, with some mentioning same-day service and quick evaluations. Technicians like Colin and Preston were specifically noted as professional and knowledgeable, which indicates that there are capable employees within the organization. Conversely, a substantial number of reviews express frustration with the inconsistency in service quality. For instance, several reviews describe severe issues where technicians caused more damage than they repaired, such as flooding basements, damaging kitchen faucets, and leaving behind hazardous waste without cleanup. In one case, poor technical execution resulted in customer grievances about flooding and subsequent property damage. Moreover, professionalism and communication appeared to be significant concerns. Multiple reviewers commented on the unprofessional demeanor of some technicians, contrasting sharply with the positive experiences shared by others. The response from management also attracted criticism Read less