Hearn Plumbing, Heating & Air

Reviewers overwhelmingly described their experiences with Hearn Plumbing, Heating & Air as positive, highlighting attributes such as promptness, professionalism, and thoroughness in service. Several customers mentioned the respectful nature of the technicians, who were careful in maintaining the cleanliness of their homes by using shoe coverings and cleaning up post-work. Names like Evan, Paul, an... Read more

Reviewers overwhelmingly described their experiences with Hearn Plumbing, Heating & Air as positive, highlighting attributes such as promptness, professionalism, and thoroughness in service. Several customers mentioned the respectful nature of the technicians, who were careful in maintaining the cleanliness of their homes by using shoe coverings and cleaning up post-work. Names like Evan, Paul, and Pete appeared frequently, suggesting that there are standout employees contributing significantly to customer satisfaction. Further reflected in the reviews is a consistent comfort felt by long-term clients, with many stating they have relied on Hearn for years and appreciated their straightforward communication about pricing and service expectations. Clients expressed confidence in the company's integrity, particularly in instances where they felt they were provided with multiple options and not simply upsold on high-cost solutions. However, a notable subset of reviews revealed discontent regarding pricing. A few customers outlined unsettling experiences where they felt they were charged excessively for relatively simple repairs, hinting at perceived opportunism, especially toward vulnerable customers, such as the elderly. These reviews brought to light incidents where the cost of services did not align with the actual work performed, causing dissatisfaction and concern for a lack of transparency. In summary, while Hearn Plumbing, Heating & Air received substantial praise for professionalism and service quality, concerns about pricing practices emerged as a significant point of contention, suggesting a need for the company to review its pricing strategies to ensure fairness and clarity for all clients. Read less