Still Waters Plumbing

Still Waters Plumbing demonstrates strong technical competency and project completion capabilities, with multiple reviews praising technicians like Kyle, Jeremy, and Jeramie for thorough diagnostics, timely service, and follow-through. Professionalism is generally solid with positive comments on punctuality, communication, and courtesy. However, the company is significantly undermined by serious p... Read more

Still Waters Plumbing demonstrates strong technical competency and project completion capabilities, with multiple reviews praising technicians like Kyle, Jeremy, and Jeramie for thorough diagnostics, timely service, and follow-through. Professionalism is generally solid with positive comments on punctuality, communication, and courtesy. However, the company is significantly undermined by serious pricing concerns: multiple customers report lack of transparency regarding costs, with one customer charged $449 for a 5-minute drain unclog (market rate $65–$200) and another charged $79 diagnostic fees that were supposed to be waived. Additionally, corporate-level business practices are criticized for poor appointment scheduling, unresponsive communication, and aggressive collection agency involvement without proper customer notification. The stark divide between field technician quality and corporate management failures creates an inconsistent customer experience. Read less