Diamond Mechanical

The reviews for Diamond Mechanical reflect a deeply negative sentiment among customers, with significant concerns about communication, reliability, and the quality of service. Many reviewers express frustration over unresponsiveness and incomplete work, leading to feelings of disappointment and dissatisfaction. While one reviewer acknowledges the challenges of pool construction during the pandemic... Read more

The reviews for Diamond Mechanical reflect a deeply negative sentiment among customers, with significant concerns about communication, reliability, and the quality of service. Many reviewers express frustration over unresponsiveness and incomplete work, leading to feelings of disappointment and dissatisfaction. While one reviewer acknowledges the challenges of pool construction during the pandemic, they still note shortcomings in communication, suggesting that the majority of customers view their experience unfavorably. Overall, the sentiment points to a lack of professionalism and trustworthiness that leads many to warn potential customers against using their services. In the detailed sentiment analysis, it is evident that multiple themes emerge from the reviews. The first prominent issue across all feedback is the company's reliability. Customers consistently report problems with unresponsiveness and delays in service, with specific mentions of lack of communication and prolonged wait times. The frustration is palpable, particularly for those who felt their projects were not given priority, which has led to negative consequences, including incomplete work and the need for legal threats to prompt action. Another concerning aspect highlighted is the quality and execution of the workmanship. Customers frequently mentioned that jobs were left unfinished or executed poorly, raising doubts about the expertise of the technicians involved. There are specific allegations of incorrect installations and parts being used, indicating potential technical incompetence. Pricing also emerged as a common complaint, with several reviewers describing the charges as "astronomical," leading to a perception that the company does not provide value for the money spent. This frustration is compounded by the feeling that customers are left without resolution or support after payment. Overall, the reviews portray Diamond Mechanical as a company with serious operational issues, including poor communication practices, unreliable service, and disappointing workmanship, ultimately leading to a strong recommendation against hiring them. Read less