Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and describe serious failures across multiple dimensions. Professionalism is rated near zero due to explicit reports of non-responsiveness, refusal to communicate, and named individuals (Josh and Jerome) ignoring customer requests for months. Project completion is similarly devastated, with one review describing a refund owed for work never performed an... Read more
Both available reviews are strongly negative and describe serious failures across multiple dimensions. Professionalism is rated near zero due to explicit reports of non-responsiveness, refusal to communicate, and named individuals (Josh and Jerome) ignoring customer requests for months. Project completion is similarly devastated, with one review describing a refund owed for work never performed and another detailing an improperly installed steam system with faulty condensate returns and PRV installations that caused production losses. The single pricing-related mention involves a $2,000 charge for preventative maintenance that was never delivered, indicating a significant financial dispute. Experience scores marginally above zero only because the second reviewer describes a specific technical failure rather than a complete absence of work, but the improper piping and installation errors reflect very poor workmanship. Overall, the picture painted by both reviews is of a contractor with serious operational, financial, and technical deficiencies. Read less