American Air Heating Cooling Electric & Plumbing

American Air receives strong praise from a large base of loyal, repeat customers who consistently highlight friendly, knowledgeable technicians like Joe, Tom, Malik, and Lonnie by name — a positive signal of relationship-based service quality. However, the pricing dimension is significantly dragged down by multiple credible, detailed negative reviews alleging price gouging, inflated repair quote... Read more

American Air receives strong praise from a large base of loyal, repeat customers who consistently highlight friendly, knowledgeable technicians like Joe, Tom, Malik, and Lonnie by name — a positive signal of relationship-based service quality. However, the pricing dimension is significantly dragged down by multiple credible, detailed negative reviews alleging price gouging, inflated repair quotes, and misdiagnosis used to upsell unnecessary parts or full replacements — a pattern that appears across multiple years and multiple reviewers. Project completion scores moderately well overall, with most jobs described as finished thoroughly and on time, but several serious complaints involve incomplete diagnostics, abandoned or botched installations, and poor follow-through on callbacks and emergency lines. Professionalism is similarly mixed: the majority of reviews praise courteous and punctual technicians, but a meaningful minority describe rude technicians, missed appointments, and dismissive customer service management. The score reflects a company with genuine strengths in routine maintenance and loyal customer retention, offset by a consistent and credible pattern of pricing and quality control failures. Read less