Stevenson Service Experts

Stevenson Service Experts demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is severely undermined by pervasive pricing concerns—customers repeatedly report being overcharged, quoted inflated prices, and pressured into unnecessary upgrades and expensive lease agreements. Project comple... Read more

Stevenson Service Experts demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is severely undermined by pervasive pricing concerns—customers repeatedly report being overcharged, quoted inflated prices, and pressured into unnecessary upgrades and expensive lease agreements. Project completion is inconsistent, with numerous complaints about missed appointments, poor communication, delayed callbacks, and unfinished work. The company's aggressive sales tactics, deceptive lease structures (particularly the 'Advantage' program), and documented instances of deliberate misdiagnosis to drive equipment replacement create a pattern of customer exploitation that significantly damages overall trustworthiness. Read less