Stevenson Service Experts

The reviews highlight several key areas of concern that paint a troubling picture of Stevenson Service Experts' business operations. A consistent thread throughout numerous reviews indicates complaints about deceptive billing and aggressive sales tactics. Many have reported feeling misled about the costs and implications of service agreements, especially regarding the company's leasing program for... Read more

The reviews highlight several key areas of concern that paint a troubling picture of Stevenson Service Experts' business operations. A consistent thread throughout numerous reviews indicates complaints about deceptive billing and aggressive sales tactics. Many have reported feeling misled about the costs and implications of service agreements, especially regarding the company's leasing program for HVAC systems. Customers noted that they were not adequately informed about the nature of these leases, with some stating the termination fees far exceeded their expectations after already making substantial payments over time. Customer service issues were notably present, with many reviewers detailing experiences of failed appointments, long wait times for service, and inadequate follow-up. Several individuals cited instances where technicians arrived without any prior notification or failed to address the customer's actual needs, instead prioritizing upselling expensive equipment or services. Instances of technicians not showing up for scheduled appointments only to be told there was no record of them further exacerbated customer frustration. The sentiment surrounding alleged predatory practices extended beyond miscommunication to concerns about trust. Multiple reviewers expressed feeling taken advantage of, particularly vulnerable individuals like women and the elderly. They reported being encouraged to make hasty decisions based on high-pressure salesmanship and a lack of clarity regarding necessary repairs versus sales pushes for entirely new installations. There were some contrasting reviews that noted punctual and handy service, with technicians who were described as friendly and knowledgeable. However, these positive remarks were substantially overshadowed by the overall negative experience reported by a significant number of customers. This dichotomy speaks to quality inconsistency among technicians and services provided. In summary, the prevailing sentiment is one of disenchantment and mistrust towards Stevenson Service Experts, with numerous customer accounts suggesting a pattern of exploitative practices and inadequate service delivery that leads many to recommend avoiding the company almost universally. Read less