RW Louderback & Sons Plumbing

The reviews for RW Louderback & Sons Plumbing reveal a dichotomy in customer experiences. Several clients commended the company's promptness in emergencies, particularly when dealing with serious plumbing issues. For instance, a customer noted that the team was quick to address a broken pipe during a winter storm, labeling the staff as "great guys with great skill." Another reviewer appreciated th... Read more

The reviews for RW Louderback & Sons Plumbing reveal a dichotomy in customer experiences. Several clients commended the company's promptness in emergencies, particularly when dealing with serious plumbing issues. For instance, a customer noted that the team was quick to address a broken pipe during a winter storm, labeling the staff as "great guys with great skill." Another reviewer appreciated the additional tips provided by a technician that helped prevent future problems, underscoring the perceived expertise and customer focus of some of the employees. Despite these positive feedbacks, there is a concerning trend regarding missed appointments and poor communication that seemed to overshadow the positive aspects of their service in many reviews. Multiple customers reported significant frustrations over Louderback's failure to show up for scheduled appointments without adequate notice, with one customer having to take time off from work only to be left waiting for service. This inconsistency has led to negative sentiments, including feelings of untrustworthiness and a lack of professionalism, as seen in reviews that dubbed them "the absolute worst" or mentioned them as unreliable. The reviews also highlight a potential decline in service quality over time. Long-term customers noted that while they used to have good experiences, their more recent encounters have left them dissatisfied, indicating that service consistency may have deteriorated. It's clear from the reviews that while there are customers who have benefitted from Louderback Read less